Frequently Asked Questions | FAQs | UNE CONCEPT
Do you have a physical store?
We have a physical store in Barcelona; you can check our opening hours on Google or on our website.
If the clothes don't fit or I don't like them, how can I exchange or return them?
You have 14 days to return your order. Returns in store are free, and home pickups cost €7 for shipping. Size exchanges are easy: you can do them directly in store or by emailing info@uneconcept.com with the customer's name, the garment and the size you want to exchange; we will arrange a pickup at the address you give us and send you the new garment within 24h.
Do you have sizes for all body types?
We offer base sizes on the website, but we usually produce on demand, so you can request a size that isn't listed via Instagram, email or by leaving a note when you place your order. We will ask for your measurements so it fits perfectly and make it for you.
How do I know my size?
In the footer of our website you will find an indicative size guide. Each product shows the size the model is wearing, and if you still have questions, you can email info@uneconcept.com or message us on Instagram @uneconcept.
Is my personal and payment information protected on the website?
Your information is protected and completely confidential.
We use your information to improve your shopping experience.
Do you have live chat, a phone number or an email for quick questions?
Fast, effective customer service is a priority for us, so feel free to ask us anything on WhatsApp at +34 640 701 892, at info@uneconcept.com or via Instagram DM @uneconcept. We always reply in less than 1h.
The photos look great, but I wonder if the clothes look the same in person. Is there any quality guarantee?
Product quality is our priority, and it's one of the reasons our customers come back. We work with soft, pleasant fabrics of the best possible quality. All of them come from Barcelona and are hand-picked with great attention to detail. KM0
If I buy a garment with a manufacturing defect, can you exchange it at no extra cost?
Of course. Manufacturing or shipping errors can happen even when we take great care with your order. We will replace whatever is needed free of charge so your experience is just as good.
I'm petite and think this garment will be too long for me. Do you offer alterations or customisation?
Of course. You can place your order on the website and leave a note with the changes you want (if we have any questions, we will call you to confirm). You can also email us, WhatsApp us at +34 640 701 892 or send us an Instagram message requesting an item, and we will take care of everything for you
What payment options do you offer?
On our website you can pay with PayPal, Google Pay, Apple Pay and all credit cards.
Are your garments suitable for any time of year?
Our garments are timeless and versatile. We create designs to wear all year round, layered up or down for any season or occasion.
Do you offer any membership or promotions for returning customers?
Of course. Our customers' loyalty matters a lot to us, and we regularly send exclusive discounts by email so you can enjoy our promotions or new arrivals at a special price.
Can I see other customers' reviews?
Of course. We have an Instagram highlight called “customers” where you can see real customer reviews and how the garments look on them.
How do you package the garments?
We love taking care of our customers' packaging. Every order comes wrapped in tissue paper, inside a satin fabric bag with the brand logo, with a personalised note, a discount voucher and stickers.
Can I change my order after purchasing?
You have 24h to request any change by emailing info@uneconcept.com
Do you offer customisation or made-to-measure garments?
We offer a 360 service. You can customise any garment on the website, both colour and sizing (request it via info@uneconcept.com or WhatsApp at +34 640 701 892). We also offer made-to-measure garments from scratch: together with you we choose the design and fabric, and we do several fittings until the garment is perfect. Ideally, you request the service and visit our store, but if that's not possible, we offer it remotely: we will have a video call to take your measurements, choose the fabric with you and send the first fitting to your home. If alterations are needed, we will collect the garment from your home, adjust it and send it back to you.