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FAQs
Our garments follow standard sizing, so we recommend choosing your usual size. If a garment runs large or small, we specify it on the product page. If you have any questions, send us a WhatsApp at +34 640 701 892 and we'll reply right away.
We design our own garments in Barcelona and can make any alterations needed. Place your order as usual and email info@uneconcept.com with your order number and your height; that's all we need to adapt it to you.
Once your order is placed, it is prepared within 24-48h.
Once prepared, estimated delivery times are (depending on the option you choose):
- Spain and Portugal: 24-72h.
- Europe: 2-5 business days
- Rest of Europe, United Kingdom, United States, Canada, Australia and New Zealand: 5–7 business days.
For customers outside Europe, customs duties and import taxes may apply. These charges are set by each country's customs authorities and are not included in the price shown at checkout. However, we do our best to avoid this or keep the charge as low as possible for our customers.
These costs are paid by the customer. Unfortunately, we cannot predict or control the amount that may apply.
For more information, email info@uneconcept.com
Once your order has shipped, you'll receive a confirmation email with your tracking number so you can check its status and know where it is at all times.
You can return any product within 14 days of receiving your order, as long as it is unworn, in perfect condition and in its original state.
Exchanges are free. Returns in our store (C/ Marià Cubí 17, Barcelona) are also free; if we arrange a home collection, it costs €7 in Spain, €9 in Europe and €13 in the rest of the world.
For more information on how to make a return, see our exchanges and returns policy.
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